Refund Policy
Last Updated: October 7th, 2026
Purchases of SemSolved subscriptions are final. The Company issues refunds only in the limited situations described below. This policy forms part of the SemSolved Terms of Service.
1 — Situations That Qualify for a Refund
- A fault on our side that cannot be fixed. If the Service does not work for you because of a problem with SemSolved itself, and the support team is unable to get it working, the Company refunds the affected payment.
- Duplicate charges and billing errors. Where you were charged twice for the same plan or billed an incorrect amount, the excess is refunded in full.
- Unauthorized charges. A charge you did not authorize is refunded once the Company has confirmed it. If a minor was charged without the consent of a parent or guardian, the parent or guardian should raise it through the SemSolved support ticket page.
2 — Situations That Do Not Qualify
A refund is not available:
- because you changed your mind after purchasing or using the Service;
- for time left unused on a plan, or for a renewal that was charged because the subscription was not cancelled before its renewal date;
- for problems that originate with your own device, internet connection, browser, or third-party software; or
- where the account was closed for a breach of the Terms of Service.
3 — Cancelling a Subscription
You may cancel at any time from your dashboard, or by submitting a cancellation request on the support ticket page described in Section 4. Cancelling stops the next renewal charge. Access remains open until the end of the period already paid for, and partial periods are not refunded.
4 — Requesting a Refund
Refund requests are made by submitting a request through the SemSolved support ticket page. You do not need to sign in or hold an account to use it. Please include:
- the email address used at checkout;
- the date and amount of the charge; and
- a short description of what went wrong.
If you cannot reach that page, you may instead email [email protected] with the same details. The Company aims to reply within about 2 business days. An approved refund is returned to the original payment method and usually appears within 5–10 business days, depending on your bank or card issuer.
5 — Payment Disputes
If a charge looks wrong, please submit a support ticket before opening a dispute with your bank or card issuer. Most billing problems can be settled directly, and usually faster, that way.
6 — Updates to This Policy
The Company may amend this policy from time to time. The date at the top of this page shows when it was last revised.